FAQ

Frequently Asked Questions

Catering Services in Phoenix and Across The Valley

How long has Fat Freddy’s Catering been in business?

Since 1993. In 2018 we will celebrate our 25th anniversary.

What cities in the valley do you service?

We provide our catering service to all cities located in Maricopa County. If your event is outside Maricopa County, give us a call to see if we can accommodate you.

What type of events do you cater?

We cater all types of events but basically segment our business into three categories; Corporate, Social and Weddings. Corporate and Weddings are self-explanatory. Social includes events like family picnics, tailgate parties, retirement parties, birthday parties, church socials, etc.

Can you cater our event if we do not have a kitchen?

Of course, we own a beautiful 7,500 square foot kitchen where all of the food is prepared. We can also cook onsite at your event using barbeque grills and griddles. To be on the safe side, please give us a call to let us know where your event is being held and we can address any concerns or issues you might have.

type of food does your standard menu packages include?

Calling our menu standard would be a bit misleading since we are continually adding new and exciting dishes. Our typical event catering menus include breakfast, lunch, dinner, salads, sandwiches, BBQ, hors d’oeuvre packages and deserts. Some of our specialty cuisine include Caribbean, Italian, German, French, Southwestern, and Asian.

Can you create a customized menu of my choosing?

Absolutely! Our job is to cater to your needs. You can mix dishes from our different menu packages, request a custom menu of your desire or select hors d’oeuvres only. Basically, we can create any type of meal you wish.

Are there additional fee/charges not reflected in your package pricing?

Yes. There is of course sales tax of 8.6%, a delivery charge based upon the distance we have to travel and a 20% operations fee on full-service events. The operations fee covers the cost of chafing dishes, buffet linens, decor, disposable plates, napkins, utensils and operational expenses such as insurance. The operations fee is not considered gratuity which is treated separately.

Is there a delivery charge for delivering food to our location?

Yes. A delivery charge can range anywhere from $20.00 to $50.00 based upon the distance from our kitchen to the event site. An additional charge of $20.00 is added for deliveries on weekdays before 6 am and after 3 pm.

Is gratuity included in your pricing?

No it is not. We leave this up to the discretion of our customer. We suggest you treat it like going out to a restaurant where you would typically tip between15% to 20%. Gratuity goes directly to our servers and can be added to your final invoice.

Is there a minimum and maximum number of people you will serve?

Yes and no. The yes answer is a minimum of 15-people, also called a guest count, for a drop-off delivery and 25-people for a full-service event. Please refer to each menu for specific minimums and terms. A per-person surcharge may be applied for events below the minimum guest count. The no answer is that there is almost no maximum to the number of people we can serve. We have catered events as large as 1500 to 2000 people.

What is included with your drop-off package?

Our delivery person will arrive approximately 15-20 minutes prior to the agreed upon eat time and will set up your buffet. Hot food is delivered in disposable foil pans with lids while cold food is delivered with disposable bowls or platters. Serving utensils, disposable plates, flatware and napkins are included.

What is included with your full service package?

Our server(s) will arrive approximately 1 to 2-hours prior to the agreed upon eat time and set up the self-service buffet with chafing dishes, buffet linens, décor and non-disposable serving dishes and utensils. Service set-up also includes quality disposable plates, flatware, and napkins.

Do you provide linens for guest tables?

Our standard catering package does not include linens for your guest tables but are available for an additional charge.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and cash. Corporate checks are also accepted along with corporate direct billing.

Do you offer taste testing prior to booking an event with you?

Yes we do offer taste tasting and at no charge. Since the number of people and location can vary, please call us to work out the details.

Do you require a deposit in order to hold my event date?

Yes. If the event is a wedding a deposit of $500.00 is required. This not only secures your date but locks in your pricing. If the event is corporate or social a $200.00 deposit is required if booked 30-days outside the date of the event. If booked within 30-days of the event date, then a 50% deposit is required.

How do I make a deposit and final payment?

There are several ways by which you can make a payment. You can call us with your credit card information, mail a personal check or stop by our kitchen to pay in cash if you prefer. If you are a corporate customer, you can establish direct billing

Is there a cancellation policy should it be necessary to cancel my order?

Yes. Drop-off orders for less than 40-people require a 24-hour notice of cancellation. Drop-off orders for more than 40-people require a 72-hour notice of cancellation. Late cancellations will be charged 50% of the total invoice amount. All full-service events require a minimum of 30-day notice of cancellation otherwise the initial deposit will be forfeited.

When do I need to provide you with my final guest count?

We request that the final guest count be given to us 1-week prior to the date of the event. If changes are necessary after the 1-week period, the guest count can be increased but not decreased since the food for your event has already been purchased.

How long before my scheduled event can I make changes to the menu?

Changes to the menu can be made up until 2-weeks prior to the date of the event.

How far in advance do I need to book your services?

Typically, we require 24 to 48 hours advance notice for booking our services. However, we recommend for special events, like Thanksgiving and Christmas parties, you plan as far in advance as possible.

Is there really a Fat Freddy?

Yes there is. In the beginning years of our catering business, Freddy was the only cook in the kitchen and of course, he had to taste every dish before it left the property. You can only imagine what all this tasting does to a person’s figure. Never trust a skinny cook, right! Today, we have a team of cooks and Freddy no longer has to taste every dish. Along with his dedication to a strict workout schedule and less food tasting, Freddy has slimmed down considerably.

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